How do I add a domain or email address to the Imunify Email Whitelist?

Issue

How do I add a domain or email address to the Imunify Email Whitelist to prevent them from hitting spam quarantine?

Environment

• cPanel
• Imunify Email

Solution

To whitelist a sender domain or email address, proceed as follows:

ie-cli whitelist sender domain.com

Arguments for the whitelist command:

List/Add/Delete authenticated users, senders and recipients to/from whitelist.

Where :
- authenticated user could be only an email address
- sender and recipient could be one of domain or email address

Usage:
ie-cli whitelist [command]

Available Commands:

authuser: operation with the whitelist of the authenticated users (email addresses)
sender: operation with the whitelist of senders (email addresses and domains)

Also please note that if there are false-positives - releasing them from quarantine reports an issue to the Imunify Email dev team, and they take measures accordingly by relearning the model based on your report and releasing the update within one week.

Cause

Emails from a certain domain or email sender are getting quarantined.

Note:

This functionality won't work for simple PHP scripts. PHP mail() function sends an email through the sendmail command and doesn’t use SMTP authentication. If it could, one would whitelist the authenticated user, so the script too.

 

Useful links

• https://docs.imunify360.com/email/#whitelisting
• https://docs.imunify360.com/email/#whitelisting-1
• https://docs.imunify360.com/email/#quarantine