No module named 'wpos_modify_user_hook'

Issue

• Unable to modify or remove account in cPanel. The following error can be seen in /usr/local/cpanel/logs/error_log
  

    File "/opt/cloudlinux/venv/lib64/python3.11/site-packages/clcommon/public_hooks/lib/__init__.py", line 33, in import_file
      fp, pathname, description = imp.find_module(name, [LISTENERS_DIRECTORY])
                                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    File "/opt/alt/python311/lib64/python3.11/imp.py", line 297, in find_module
      raise ImportError(_ERR_MSG.format(name), name=name)
  ImportError: No module named 'wpos_modify_user_hook'

• Reinstall AccelerateWP did not help

Environment

• CloudLinux Shared
• AccelerateWP

Solution

1. If CloudLinux Shared Pro is installed, ensure that the symlink in /usr/share/cloudlinux/hooks/listeners/ is not broken and points to /opt/cloudlinux/venv/lib/python3.11/site-packages/lve_utils/hooks/sync_map_hook.py
2. Otherwise, if CloudLinux Shared, not Pro, is installed then remove the AccelerateWP package and  /usr/share/cloudlinux/hooks/listeners/wpos_modify_user_hook.py

Cause

Broken link to the hook