Issue symptoms
Can not register the server with clnreg_ks, rhnreg_ks or during yum update. The error shown is similar to:
Profilename: server.hostname.com An error has occurred: Error communicating with server. The message was: Internal Server Error See /var/log/up2date for more information
Cause
The issue may be caused by collecting hardware information. The following might be found in /var/log/up2date:
Traceback (most recent call last): File "/usr/sbin/clnreg_ks", line 221, in <module> cli.run() File "/usr/share/rhn/up2date_client/rhncli.py", line 96, in run sys.exit(self.main() or 0) File "/usr/sbin/clnreg_ks", line 150, in main rhnreg.sendHardware(systemId, hardwareList) File "/usr/share/rhn/up2date_client/rhnreg.py", line 475, in sendHardware s.registration.add_hw_profile(systemId, _encode_characters(hardwareList))
Resolution
Skip checking for hardware in clnreg_ks or rhnreg_ks with --nohardware key.
Example:
clnreg_ks --nohardware
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