How does CloudLinux Backup work?
Why do I need CloudLinux Backup feature?
How does Imunify360 use backups?
How can I disable Backup feature?
How can I manage CloudLinux Backup?
I have cPanel/Plesk/Acronis/custom backup. Can I use it with Imunify360?
How can I switch from cPanel/Plesk/Acronis backup to CloudLinux Backup?
Should I drop the old backups in CloudLinux Backup or they will be removed automatically?
What happens if I buy less CloudLinux Backup space than I need for initial backup?
What happens if CloudLinux Backup fails?
Which files on my server does Imunify360 backup?
How much space do I need for CloudLinux Backup?
Is it possible to do backup of all servers in one go?
What happens with my old cPanel/Plesk/Acronis backup if I switch to CloudLinux Backup?
How can I enable Backup feature?
What if I have no space anymore for the next incremental backup?
What would happen to my backups if the Imunify360 license expires?
Will I have access to my backups when I migrate from trial to paid Imunify360 license?
How does CloudLinux Backup work?
CloudLinux Backup provides a customer with the most integrated with Imunify360 backup solution. It is powered by the Acronis technology. When a feature is enabled for the first time, Imunify360 performs an initial backup of a server. In the event, a file is detected as infected it can be restored from the backup (Imunify360 can do it automatically depending on the configuration). Imunify360 will search for a clean version of the file and as soon as clean copy will be found, restore will be processed. If there is no clean version in backup then Imunify360 will be unable to restore file. In such case we recommend to use Malware Cleanup. You can learn more about the CloudLinux Backup for Imunify360 here.
Note that as CloudLinux Backup performs a backup of the whole server it can be used to restore the whole server in case of server fault.
Why do I need CloudLinux Backup feature?
The CloudLinux Backup for Imunify360 can be used to automatically backup and restore files if they have become infected. The data is stored in the Cloud. Multiple backup storage locations are available, so a user can choose where data should be stored. To learn more, visit the CloudLinux Backup for Imunify360 page.
How does Imunify360 use backups?
Imunify360 can use backups to restore malicious files in two ways: automatic or manual.
Automatic Restore
There are two ways to enable automatic restore: in the Imunify360 User Interface and in the configuration file.
- In the Imunify360 Admin Interface go to Settings → Malware tab and tick Try to restore from backup first. More details you can find in the documentation.
- To enable automatic restore you should configure Imunify360 configuration file appropriately. Use
try_restore_from_backup_first: falsevalue in theMALWARE_SCANNINGsection. More details you can find in the documentation.
Manual Restore
In case of manual restore, please go to Imunify360 → Malware Scanner → Files table. Click cog icon in a particular file row and click on Try to restore clean version from backup.
More details you can find in the documentation.
How can I disable Backup feature?
To disable Backup feature, please go to Imunify360 → Settings → BACKUPS. On this page move Backup and restore slider and confirm your action in a pop-up.
Note that this feature allows Imunify360 to restore a clean version of malicious files from backup.
More details you can find in the documentation.
How can I manage CloudLinux Backup?
To manage CloudLinux Backups go to Imunify360 → Settings → BACKUPS tab and click on Manage Backups button. The Backup Management Console opens. Here a user can manage backups: manage scheduler, observe files in the backup, download files and perform other actions.
More details you can find in the documentation.
I have cPanel/Plesk/Acronis/custom backup. Can I use it with Imunify360?
- If you have Plesk/cPanel backups you could use them as before because Imunify360 is compatible with them. To do that, go to Imunify360 → Settings → Backups tab and enable Backup and restore feature by selecting cPanel/Plesk as backup provider. You could also switch to CloudLinux Backup and get 10GB of storage space for free.
See also - How can I switch to CloudLinux Backup. - If you have Acronis backups you could use your Acronis account as usual. To do that, please go to Imunify360 → Settings → Backups tab and enable Backup and restore feature by selecting Acronis as backup provider. Note that you need an existing Acronis account. You could also switch to CloudLinux Backup and get 10GB of storage space for free.
See also - How can I switch to CloudLinux Backup. - If you have custom hosting panel backup you could switch to CloudLinux Backup and get 10GB of storage space for free as we do not support custom panel backups.
See also - How can I switch to CloudLinux Backup.
How can I switch from cPanel/Plesk/Acronis backup to CloudLinux Backup?
To switch from cPanel/Plesk/Acronis backup you need to disable current backup system both on your hosting panel and on the Imunify360 (if you have enabled it before) and then activate CloudLinux Backup.
- To disable a backup feature in the Imunify360 go to Imunify360 → Settings → BACKUPS tab and move Backup and restore slider. Then confirm your action in a pop-up.
- When Backup and restore status becomes Disabled, choose CloudLinux Backup as a backup provider from a drop-down.
- Click on Connect Backup button. You will be redirected to the CloudLinux Network page where you can choose and purchase required size of backup space. Note that CloudLinux Backup provides 10GB of backup space for free. More details you can find in the documentation.
Should I drop the old backups in CloudLinux Backup or they will be removed automatically?
There is no need to delete backups manually, old backups are deleted regularly.
What happens if I buy less CloudLinux Backup space than I need for initial backup?
If there is not enough space for initial backup, Imunify360 will return a warning message and prompt to resize the disk space for CloudLinux Backup. Note that initial backup takes about 60% of the real storage size, so a user needs to have more than just 60% of the actual storage size, because incremental backup needs space too.
Are there any special offers?
When purchasing CloudLinux Backup you get 10GB of backup space provided for free for one server with Imunify360 installed!
What happens if CloudLinux Backup fails?
If you see an error message during the backup process, the backup fails. There are some cases.
- Backup fails during the initial backup process. It means that CloudLinux is unable to create initial backup.
- The possible reason is that there is not enough space for CloudLinux Backup. In this case, you can resize the backup space. Go to Imunify360 → Settings → BACKUPS and click on resize link. You will be redirected to the CloudLinux Network page where you can choose and purchase additional backup space. OR
- Go to Imunify360 → Settings → BACKUPS tab and click on Manage Backup button. You will be redirected to the Backup Management Console. Here you can see notification about failed backup, possible reason and fix it solution.
- Backup fails during the incremental backup process.
- The possible reason is that there is not enough space for the next incremental backup. In this case, you can resize the backup space. Go to Imunify360 → Settings → BACKUPS and click on resize link. You will be redirected to the CloudLinux Network page where you can choose and purchase additional backup space. OR
- Go to Imunify360 → Settings → BACKUPS tab and click on Manage Backup button. You will be redirected to the Backup Management Console. Here you can see notification about failed backup, possible reason and fix it solution.
* Note that during incremental backup CloudLinux Backup adds snapshots of changes to the previously available backup.
** Note that in case of failed scheduled incremental backup, previous backups are still available on the Backup Management Console. So, Imunify360 can restore files from them.
If you have any issues you are unable to handle, feel free to contact our support team at [link].
See also How much space do I need for CloudLinux Backup.
More details you can find in the documentation.
Which files on mу server does Imunify360 backup?
For CloudLinux Backup and Acronis, it creates a backup for the “Entire machine” (if it was not created yet) during the first initial backup process. The further backup process will make incremental snapshots of changes.
How much space do I need for CloudLinux Backup?
The amount of required space is determined by the size of your server and how often its content changes. If the content of your server changes on a daily basis, we recommend to get actual disk size*2.4 GB of disk space to be used for backups. Otherwise, we recommend to get actual disk size*1.4 GB of disk space. These multipliers include all incremental backups for the six-month scheduled backups.
Note that you can buy more disk space at any time.
Is it possible to do backup of all servers in one go?
No, it isn't. Backup is currently performed separately for each server.
What happens with my old cPanel/Plesk/Acronis backup if I switch to CloudLinux Backup?
Your old backups are stored by your old provider but you will be unable to use them with CloudLinux Backup as the latter creates a new backup of your server and will use it to restore files.
We do not recommend to use two backup providers simultaneously.
How can I enable Backup feature?
To enable Backup feature, please do the following:
- Go to Imunify360 → Settings → BACKUPS tab.
- Choose Backup provider and click on Connect Backup button.
According to a chosen backup provider, the system prompts you to do particular actions.
More details you can find in the documentation.
What if I have no space anymore for the next incremental backup?
If there is no space for the next incremental backup you can resize the backup space. To do that go to Imunify360 → Settings → BACKUPS tab and click on the resize link. You will be redirected to the CloudLinux Network page where you can choose and purchase additional backup space. The previous backups are securely saved. You can still restore files from them.
What would happen to my backups if the Imunify360 license expires?
If your Imunify360 license expires your account will be locked for 30 days but your backups will be still available except new incremental backups will not be processed. If you haven’t paid for a license during this time, after these 30 days your account will be canceled but backups will be still available during 48 hours after cancellation. After this time, your backups will be deleted.
Will I have access to my backups when I migrate from trial to paid Imunify360 license?
Of course, you will. Learn more about the CloudLinux Backup for Imunify360 here.
Is it possible to change a backup schedule for the CloudLinux Backup? For example hourly for 24 hours, daily for 7 days, etc.
Yes, you can change any settings available in the Acronis plan.
Use the Manage backup button in the Imunify360 UI or CLN account to navigate to the Acronis WEB UI.
Is it possible to install the Acronis Backup plugin for WHM and cPanel to use it with the CloudLinux Backup?
Yes, you can use the Acronis WHM plugin and enable backups.
Please, note that the plugin creates its own predefined backup plan with the name webcp that is integrated into the plugin's code. If you will disable/remove it, the plugin will not be able to read backup points from the other backup plans.
Comments
2 comments
* How long it takes for Storage Quota update?
Sometimes, I resize my quota through cln.cloudlinux.com, and 2 hours later, I still cannot run a new backup because my storage is still detected as "Full".
* Is it possible to enable the Acronis Agent Auto-Update ?
I did it, but my Acronis Agent update failed everyday, without giving me the reason.
Thanks.
Hello Nicolas, if you experience any problems, please, submit your request to https://cloudlinux.zendesk.com/hc/en-us/requests/new. Thank you!
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