How do I submit a false positive/negative result for malware scanner

We do our best to create the most effective malware scanner for websites: continuously update the malware database, refine it and make accurate. But there might be a small chance that you face with so-called “false-positives” while scanning the websites for malware i.e. when antivirus software marks a legitimate file as malicious because the file may contain some specific piece of code previously noticed in malware.

• False positives can be sent to Imunify team for analysis via a command line:

(via SSH, on your server console, as a ROOT user. Use full path to a file, not relative)

From ImunifyAV product:

imunify-antivirus submit false-positive <full_path_to_file>

From Imunify360 product:

imunify360-agent submit false-positive <full_path_to_file>

• False negatives can be sent to Imunify team for analysis via a command line:

(via SSH, on your server console, as a ROOT user. Use full path to a file, not relative)

From ImunifyAV product:

imunify-antivirus submit false-negative <full_path_to_file>

From Imunify360 product:

imunify360-agent submit false-negative <full_path_to_file>