How to submit a false positive/negative result for malware scanner?

Issue

• The malicious file is not detected by Imunify.
  Or:
• The file is falsely detected as malicious.
• How to submit a false positive/negative result for a malware scanner?

Note: we do our best to create the most effective malware scanner for websites: continuously update the malware database, refine it and make it accurate. But there might be a small chance that you face so-called “false-positives” while scanning the websites for malware i.e. when antivirus software marks a legitimate file as malicious because the file may contain some specific piece of code previously noticed in malware.

Environment

• ImunifyAV
• Imunify360
• Malware Scanner

Solution

• False positives can be sent to the Imunify team for analysis via a command line (via SSH, on your server console, as a ROOT user. Use the full path to a file, not relative):

  From ImunifyAV product:

  # imunify-antivirus submit false-positive <full_path_to_file> --reason <reason>

  From Imunify360 product:

  # imunify360-agent submit false-positive <full_path_to_file> --reason <reason>

• False negatives can be sent to the Imunify team for analysis via a command line (via SSH, on your server console, as a ROOT user. Use the full path to a file, not relative):

  From ImunifyAV product:

  # imunify-antivirus submit false-negative <full_path_to_file>

  From Imunify360 product:

  # imunify360-agent submit false-negative <full_path_to_file>