Imunify360 (AV+, KernelCare) license migration (including licenses issued by Plesk)

Issue

Customers plan to migrate to a new server and want to use the current license

Environment

• Imunify360 Security Solutions
• KernelCare
• Key-based license

Solution

Migration to a new server can be done in a few steps in the customer portal. This action does not require the cancellation of the current subscription or the purchase of a new one.

To migrate to a new server from the customer portal, customers are advised to do the following:

• Obtain an activation key
  If customers have multiple licenses of any type, they must double-check which activation key was used to register the source server. Customers can obtain the necessary key inside the CloudLinux Portal by:
  - Finding the licenses under the Imunify360/KernelCare tab in the Activation Key section:
  
  
  - Or navigating to the Activation Keys menu:
  
  
  - If multiple licenses have been purchased, go directly to the Servers page to get the list of all registered servers and the license types, and search by the hostname or an IP address to locate the license you need:
  Save the information about the activation key to proceed further.
  
  
• Remove the license from the source server
  

Old server is available

Old server is unavailable

Log in to the old Imunify360 server as root and use the following command: # imunify360-agent unregister For ImunifyAV+: # imunify-antivirus unregister For KernelCare: # kcarectl --unregister Please note that this method will not work for the ImunifyAV for Plesk (ex. Revisium). The billing part of this product is controlled by the Plesk team and such requests should be forwarded to the Plesk Support

The key can be unassigned from the former server from our end – therefore, do not hesitate to contact us specifying the IP address of the server you wish to free up from the license. Feel free to submit a ticket to our team here: Submit request

Note: the old server must also be removed from the Server list inside the customer portal. 

• Add the license to a new server
  Once done, log in to the new server and install Imunify360/AV+/KernelCare using the same key used for the old server (the one saved from the customer portal): 
  

# imunify360-agent register [YOUR_KEY]

- or -

# imunify-antivirus register [YOUR_KEY]

- or -

# kcarectl --register [YOUR_KEY]

If the license key comes from the extended Plesk license (a Plesk key has the following syntax – A00B00-0CDE00-F0G000-HIGK00-LM0N00), the correct activation key can be obtained in the following way: 

• Navigate to Tools & Settings > Plesk > License Management > Additional License Keys
  
• Click Download key and open it in some text editor
  
• Find the following abstract:

<!--Key body-->
<aps-3:key-body core:encoding="base64" core:type="binary">YOUR_BASE64_ENCODED_LICENSE_KEY==</aps-3:key-body>
<!--Information about additional key-->

• This is the base64-encoded key, and it should be decoded using a CLI utility or an online base64 decoder into UTF-8, e.g. https://www.base64decode.org.
  Imunify360 license key should have the following format: IMxxxxxxxxxxxxxxx.
  
• Use the new key decoded to activate the service.

 To double-check that the license is valid, use the following command:

# imunify360-agent rstatus

- or -

# imunify-antivirus rstatus

- or -

# kcarectl --license-info

Afterwards, the new IP should be reflected next to the license in the CLN account.

That’s it!