How to report about false-positive or false-negative results of Malware Database Scanner?

Issue

How to report false-positive or false-negative results of Malware Database Scanner?

Environment

• Imunify360
• Malware Database Scanner (MDS)

Solution

As of today, to report false-negative or false-positive events for the Malware Database Scanner, feel free to contact the Support Team.

When opening a ticket, describe what happened, specify in which particular database and table FP/FN was detected, and if possible, send a dump of that table with the detected content.

Useful links

• How to submit false-positive with CLI
• Create a ticket for Support.
• Malware Database Scanner (MDS).