The received data is wrong. Contact support for resolution. Traceback (most recent call last): File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/cledition.py", line 72, in get_from_...

Issue

An issue when opening CloudLinux Manager:

------------------------

The received data is wrong. Contact support for resolution. Traceback (most recent call last): File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/cledition.py", line 72, in get_from_jwt jwt = decode_jwt(token, verify_exp=verify_exp) File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/jwt_token.py", line 25, in decode_jwt issuer='CloudLinux') File "/opt/alt/python37/lib/python3.7/site-packages/jwt/api_jwt.py", line 104, in decode self._validate_claims(payload, merged_options, **kwargs) File "/opt/alt/python37/lib/python3.7/site-packages/jwt/api_jwt.py", line 134, in _validate_claims self._validate_exp(payload, now, leeway) File "/opt/alt/python37/lib/python3.7/site-packages/jwt/api_jwt.py", line 175, in _validate_exp raise ExpiredSignatureError('Signature has expired')jwt.exceptions.ExpiredSignatureError: Signature has expiredDuring handling of the above exception, another exception occurred:Traceback (most recent call last): File "/opt/alt/python37/lib/python3.7/site-packages/cllimits/cl_utils/cloudlinux-summary.py", line 45, in main(sys.argv[1:]) File "/opt/alt/python37/lib/python3.7/site-packages/cllimits/cl_utils/cloudlinux-summary.py", line 24, in main return CloudlinuxSummary().run(argv) File "/opt/alt/python37/lib/python3.7/site-packages/clsummary/summary.py", line 726, in run self._actions_before_run_process_as_limited() File "/opt/alt/python37/lib/python3.7/site-packages/clsummary/summary.py", line 550, in _actions_before_run_process_as_limited result = self._get_remote_data() File "/opt/alt/python37/lib/python3.7/site-packages/clsummary/summary.py", line 376, in _get_remote_data stat_data['result'].update(self._get_smart_advice_statistics()) File "/opt/alt/python37/lib/python3.7/site-packages/clsummary/summary.py", line 3148, in _get_smart_advice_statistics if not is_cl_shared_edition(skip_marker_check=True): File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/cledition.py", line 174, in is_cl_shared_edition verify_exp=verify_exp File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/cledition.py", line 127, in get_cl_edition edition = cls.get_from_jwt(token=raw_jwt, verify_exp=verify_exp) File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/lib/cledition.py", line 74, in get_from_jwt raise CLEditionDetectionError(f'Unable to detect edition from jwt token: {CLN_JWT_TOKEN_PATH}. 'clcommon.lib.cledition.CLEditionDetectionError: Unable to detect edition from jwt token: /etc/sysconfig/rhn/jwt.token. Please, make sure it is not broken, error: Signature has expired

----------------------------

Environment

• CloudLinux
• Any control panel

Solution

Please check server licensing via the rhn_check command.

If the output is the following

# rhn_check
Could not retrieve action item from server <RetryServer for xmlrpc.cln.cloudlinux.com/XMLRPC/>
Error code: 9com.cloudlinux.clos.domain.exceptions.xmlrpc.ClnXmlRpcException: (=_=) Invalid System Credentials. Cannot parse request or identify server. Please, run registration again.

Proceed with server registration using these guidelines:

https://docs.cloudlinux.com/shared/cloudlinux_installation/#license-activation