Payment failure / The maximum number of declines was exceeded in the last 24 hours

Issue

The customer can't pay. The error message is:  "You have exceeded the maximum number of declines on this card in the last 24-hour period."

Environment

• All products

Solution

This is a block from the card when the customer exceeds a limit of declines imposed by the bank. Please note that in this case, the only way is to wait 24 hours to try again or to use a different card to make the purchase.

Please use the Submit request option to open a ticket to the Billing department in case further assistance is needed.

Cause

User exceeds the limit of payment declines

Useful links

How to change payment method inside the account portal?