IM360: Issue with server after imunify360-venv installation

Issue

After the update to Imunify360 6.11.0 release, services don't start and failed with the following error:

/usr/bin/imunify-service --daemon --pidfile /var/run/imunify360.pid
Traceback (most recent call last):
File "/opt/alt/python38/lib64/python3.8/runpy.py", line 194, in _run_module_as_main
return _run_code(code, main_globals, None,
File "/opt/alt/python38/lib64/python3.8/runpy.py", line 87, in _run_code
exec(code, run_globals)
File "/opt/imunify360/venv/lib64/python3.8/site-packages/im360/run.py", line 78, in <module>
run()
File "/opt/imunify360/venv/lib64/python3.8/site-packages/im360/run.py", line 73, in run
plugins = get_plugins()
File "/opt/imunify360/venv/lib64/python3.8/site-packages/im360/run.py", line 32, in get_plugins
importer.load_packages(AV_PLUGINS_PACKAGES + IM360_PLUGINS_PACKAGES)
File "/opt/imunify360/venv/lib64/python3.8/site-packages/defence360agent/utils/importer.py", line 56, in load_packages
load(package, missing_ok=missing_ok)
File "/opt/imunify360/venv/lib64/python3.8/site-packages/defence360agent/utils/importer.py", line 51, in load
importlib.import_module(f"{package}.{module.name}")

Environment

• Imunify360 6.11.0

Solution

The issue has already been fixed in the Imunify360 6.11.1 release (task ID DEF-23121). It is enough to update Imunify360 to the latest release using the force update script.

# wget https://repo.imunify360.cloudlinux.com/defence360/imunify-force-update.sh -O imunify-force-update.sh
# bash imunify-force-update.sh

Useful links

• https://changelog.imunify.com/imunify360
• https://docs.imunify360.com/update/#gradual-roll-out