CloudLinux Backup error The pre-data capture command completed with non-zero return code: 127

Issue

- After updating to Imunify360 6.12 Beta, CloudLinux Backup stops working and fails to execute due to a kind of error:

The pre-data capture command completed with non-zero return code: 127

- At the same time, CL Backup related directories /usr/libexec/cloudlinux-backup/ and /etc/cloudlinux-backup/ are not available on the server.

Environment

• Imunify360 6.12.0 beta
• Imunify360 6.11.1 rollout
• CloudLinux Backup

Solution

In the attached archive there are the necessary files for operation - config, scripts, cron task. They should be placed on the server in the appropriate directories (if necessary, they should be created beforehand).

/etc/cron.daily/cloudlinux-backup-utils
/etc/cloudlinux-backup/mysql_freeze.config
/usr/libexec/cloudlinux-backup/pre-mysql-freeze-script
/usr/libexec/cloudlinux-backup/post-mysql-thaw-script

Pre-mysql-freeze-script and post-mysql-thaw-script should be made executable.

chmod +x /usr/libexec/cloudlinux-backup/pre-mysql-freeze-script
chmod +x /usr/libexec/cloudlinux-backup/post-mysql-thaw-script

After that, the backup functionality should be recovered

Useful links

• https://cloudlinux.zendesk.com/hc/en-us/articles/115004715074-Imunify360-CloudLinux-Backup-FAQ