How to pay the debt in the locked account?

Issue

The customer's account is locked because of outstanding balance.

Environment:

CloudLinux Portal

All products

Solution

Once the payment is made, the account will automatically be unlocked.

In order to make the payment:

1. Please log in to your account using the link

2. After login, the system will show the PAY NOW button along with the message below:

3. Click the PAY NOW button;

4. Add the payment method;

4. Once the payment is made, the account will immediately be unlocked.