How to pay the debt in the locked account?

Issue

The customer's account is locked because of an outstanding balance.

Environment:

• CloudLinux Portal
• All products

Solution

Once the payment is made, the account will be unlocked automatically.

In order to make the payment:

1. Please log in to your account using the link

2. Once logged in, the system will show the PAY NOW button along with the message below:

3. Click the PAY NOW button

4. Add the payment method

4. Once the payment is made, the account will be unlocked immediately.

Cause

Accounts are locked along with active subscriptions if at least one invoice is past due for over 30 days.