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KC And R1soft Issues

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4 comments

  • Kateryna Obiidykhata
    Hi, Chuck! When using KernelCare, third-party kernel modules still should be built for the kernel version the system booted with (3.10.0-614.10.2.lve1.4.50.el7.x86_64 in your case). If there are still problems with building hcpdriver module, please, make sure that corresponding kernel-devel package is installed (kernel-devel-3.10.0-614.10.2.lve1.4.50.el7.x86_64.rpm in your case) and contact R1soft support.
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  • Kateryna Obiidykhata
    I think there is something more sinister that is a problem here, and it has only occurred with this new latest version.

    The problem appears to be on R1Soft's side, however, I am unable to get support from them, they refused to let me create a technical support account, and the reseller I go through informed me that 'R1Soft support is basically non-existent, so I should just wait until they release a new version'.

    Rather frustrating, but throwing it out that I am also affected and KernelCare does not seem to be at fault.
    Cheers,
    Stuart
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  • Kateryna Obiidykhata
    We actually got KernelCare for the sole reason that we didn't want to reboot and build new kernel modules for R1Soft when a new kernel was available. I guess we're not able to avoid the reboot anyway?
    We're also having problems building the new kernel module for the latest CL7 kernel, but I'd figure it's a problem with R1Soft.
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  • Kateryna Obiidykhata
    Hi! Could you please open a support ticket - https://cloudlinux.zendesk.com , and provide more detail with kcdoctor command, and our support team will help you ASAP.

    Thanks!
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