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Redis service fails to start on boot.

Jeffrey Encarnacion
  • Updated

Issue

On one of our new servers Redis is failing for some users. For the users where it does work we need to start it manually. We already tried to rebuild redis, restart the server, run force cagefsctl etc.

For now we disabled redis within all Wordpress websites, but it is very urgent to fix this.

 

[root@theems clsupport]# systemctl list-units --type=service --all | grep redis
● redis@cm32643.service                  loaded    failed   failed  Multi-user redis persistent key-value database
● redis@cm32661.service                  loaded    failed   failed  Multi-user redis persistent key-value database
[root@theems clsupport]# service redis@cm32643.service status
Redirecting to /bin/systemctl status redis@cm32643.service
× redis@cm32643.service - Multi-user redis persistent key-value database
     Loaded: loaded (/etc/systemd/system/redis@.service; enabled; preset: disabled)
     Active: failed (Result: protocol) since Sun 2025-10-26 21:36:26 CET; 2min 49s ago
       Docs: http://redis.io/documentation,
             man:redis-server(1)
    Process: 2247 ExecStartPre=/bin/mkdir -p ${HOME}/.redis/db/ (code=exited, status=0/SUCCESS)
    Process: 2258 ExecStart=bash -c exec lve_suwrapper -n $(id -u ${USER}) /usr/local/bin/redis-server --include /usr/local/directadm>
   Main PID: 2258 (code=exited, status=2)

Oct 26 21:36:26 theems.cloudmonsters.nl systemd[1]: redis@cm32643.service: Scheduled restart job, restart counter is at 5.
Oct 26 21:36:26 theems.cloudmonsters.nl systemd[1]: Stopped Multi-user redis persistent key-value database.
Oct 26 21:36:26 theems.cloudmonsters.nl systemd[1]: redis@cm32643.service: Start request repeated too quickly.
Oct 26 21:36:26 theems.cloudmonsters.nl systemd[1]: redis@cm32643.service: Failed with result 'protocol'.
Oct 26 21:36:26 theems.cloudmonsters.nl systemd[1]: Failed to start Multi-user redis persistent key-value database.
[root@theems clsupport]#

Environment

  • CloudLinux OS Pro
  • DirectAdmin
  • Redis

Solution

The DirectAdmin team has implemented a permanent fix that should resolve the Redis startup issue after server reboots. 
 
To apply it, please run:
 

da update
da build redis

 

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