Errors while updating/restarting Imunify: Files update failed with error: urllib/http error while updating files

Issue

• While updating/restarting Imunify, the following error is written to error.log:

  WARNING [2022-09-19 19:42:30,839] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/proactive/rules/5.4/config.ini, err: <urlopen error [Errno 101] Network is unreachable>, try: 1
  WARNING [2022-09-19 19:42:34,064] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/proactive/rules/5.4/config.ini, err: <urlopen error _ssl.c:1114: The handshake operation timed out>, try: 2 
  WARNING [2022-09-19 19:42:37,244] defence360agent.files: Files update failed with error: urllib/http error while updating files, url:

• Imunify itself is running without visible issues:

  # systemctl status imunify360
  ● imunify360.service - Imunify360 agent 
  Loaded: loaded (/usr/lib/systemd/system/imunify360.service; enabled; vendor preset: disabled) 
  Active: active (running) since ...

Environment

• Imunify360
• ImunifyAV

Solution

If the imunify360 service is active, the CLI commands are executed, and the UI is available, no action is required. Imunify is designed to handle such errors, and it does not affect product functionality.

Cause

Minor issues with server connectivity.

Useful links

• "Imunify agent is not running" troubleshooting.