In this category, you will find Imunify Security Products guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.imunify360.com
Getting Started
- Imunify360 Server Registration (incl. trial)
- MyImunify introduction information
- Can Imunify360 or ImunifyAV be installed on a shared hosting account?
- Is it possible to install Imunify360 using RunCloud?
- Is it possible to run Imunify360 or ImunifyAV on a virtual web hosting account?
- WordPress account brute-force protection
Articles
- What does the scan status "rescan-outdated" mean?
- Unable to cleanup malware from /tmp
- Ignore files by Hash
- Updated Proactive Defense packages lead to 500 errors on the sites
- Intermittent 503 Errors After Updating Imunify360 PHP Packages
- Imunify360 shows up as "Imunify" after latest update to version 7.16
Troubleshooting
- The extension will be deprecated soon and replaced with a modern version: Imunify Extension
- Remote API from WHMCS - 415 Unsupported Media Type Error
- Splash Screen loops until an IP is whitelisted
- Imunify errors in Apache: Unable to connect to address '/var/run/imunify360/libiplists-daemon.sock'
- Imunify E-mail is disabled when a license is purchased from a reseller
- imunify360-resident running at high CPU speed
How do I
- Why the IP address is added to the graylist / RBL? How to remove the IP address from the graylist?
- How to reset the license EXT.xxxxx.xx from Plesk
- How to add multiple IPs to the Blacklist in Imunify360?
- Update WordPress password when password reset is not working (Alternative ways) - [Compromised/Weak password alert]
- How to disable a WAF rule on the UI panel
- How to read Incidents table on Imunify360
Patchman
- How do I report an incorrect detection / false positive to Patchman?
- Which applications does Patchman detect and fix?
- Debit Card as payment option for Patchman
- What actions are required on Patchman side if I am changing server IP address?
- Patchman billing currency
- Patchman GPG issue during Imunify360 installation
FAQ
- ImunifyAV/AV+ FAQ
- How to decode Imunify360/AV+ license key on Plesk
- Plans for CVE-2024-8353
- Deprecated cli call, use `ip-list` command instead. !!
- ReCaptcha is no longer available
- CAPTCHA options are not available in the Imunify360 UI
Internal
- Are ImunifyAV/Imunify360 compatible with CloudLinux 9 And RHEL 9 based systems?
- How to change the timeout for auto-whitelisted IP addresses (Captcha included)?
- How to enable Enhanced DOS Protection
- How to install and enable ImunifyEmail with Imunify360?
- Imunify v7.4.1 UI is Blank on DirectAdmin (old skin)
- ImunifyAV/360 UI shows a blank page after the latest update for stand-alone installations