In this category, you will find Imunify Security Products guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.imunify360.com
Getting Started
- Imunify360 Server Registration (incl. trial)
- MyImunify introduction information
- Can Imunify360 or ImunifyAV be installed on a shared hosting account?
- Is it possible to install Imunify360 using RunCloud?
- Is it possible to run Imunify360 or ImunifyAV on a virtual web hosting account?
- WordPress account brute-force protection
Articles
- Unable to access the Imunify UI using root credentials (libk5crypto.so.3)
- OSSEC rule 1010 «Process segfaulted» in the «Incidents» tab of Imunify360
- ImunifyAV/Imunify360 7.2.0 incompatibility resulting in UI issues
- Notifications are received: flock: failed to execute /opt/alt/python38/bin/python3: No such file or directory
- Debian 9 support and repository format issue for Imunify360.list
- Debian dist-upgrade does not update third-party repositories which leads to issues with resolving dependencies
Troubleshooting
- High number of sleeping check-detached processes executed by cron/log size issue
- The hostname is empty after registration of Imunify360 license in CLN
- The ImunifyAV plugin displays a 404 error for end users
- "System error" in the Imunify360/AV UI, page keeps reloading/refreshing
- Imunify360 failed to start with errors: "Start request repeated too quickly" / "Failed with result 'exit-code'"
- The "websocket failed to connect" error on cPanel Terminal (Webshield)
How do I
- How to re-install ImunifyAV(+) / Imunify360 from scratch?
- How to disable ModSecurity rules using the CLI/terminal?
- Why is Adminer detected as malware by Imunify and how to resolve this?
- "Self-signed certificate encountered" with Let's Encrypt certificates during installation or curl
- How to stop all on-demand malware scans?
- How to uninstall/remove Imunify Email?
FAQ
- ImunifyAV/AV+ FAQ
- CloudLinux Backup is EOL
- IP addresses added via external IP lists are not displayed in the UI
- Is it possible to pay annually for Imunify360 license?
- Can I enable Imunify360 for selected users only?
- Disabling LF_MODSEC while using Imunify360 alongside with CSF
Internal
- Are ImunifyAV/Imunify360 compatible with CloudLinux 9 And RHEL 9 based systems?
- How to enable Enhanced DOS Protection
- How to install and enable Imunify Email with Imunify360?
- Imunify v7.4.1 UI is Blank on DirectAdmin (old skin)
- ImunifyAV/360 UI shows a blank page after the latest update for stand-alone installations