In this category, you will find Imunify Security Products guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.imunify360.com
Getting Started
- Imunify360 Server Registration (incl. trial)
- MyImunify introduction information
- Can Imunify360 or ImunifyAV be installed on a shared hosting account?
- Is it possible to install Imunify360 using RunCloud?
- Is it possible to run Imunify360 or ImunifyAV on a virtual web hosting account?
- WordPress account brute-force protection
Articles
- POST requests return HTTP 400 after wafcl_module is enabled in Imunify360 WebShield
- Imunify360 false positive: Elementor Pro archive-description.php detected as malware
- UpdraftPlus plugin restorer.php false positive detection in Imunify360
- Imunify360 RustBolt/wrapper consumes excessive memory or swap
- 401 Unauthorized for imunify360-alt-php: Cannot download repomd.xml during dnf update
- Why reseller IPs are whitelisted with Full Access access automatically?
Troubleshooting
- The extension will be deprecated soon and replaced with a modern version: Imunify Extension
- Malware Scanner: Cleanup and restore loop issue
- Intermittent Cloudflare 52* errors when Imunify360 WebShield is enabled
- Mail directories are still scanned after adding ignore patterns in Imunify360 or ImunifyAV
- «Malicious» tab empty
- WebShield breaks sites behind Cloudflare (error 521)
How do I
- How do I activate my Imunify360 license purchased from cPanel?
- Whitelist IPs and subnets for designated ports
- WIP#266626 How to log release/quarantine actions?
- How to install and enable the Imunify Security WordPress Plugin
- Why the IP address is added to the graylist / RBL? How to remove the IP address from the graylist?
- How to reset the license EXT.xxxxx.xx from Plesk
Patchman
- How do I report an incorrect detection / false positive to Patchman?
- Which applications does Patchman detect and fix?
- Debit Card as payment option for Patchman
- What actions are required on Patchman side if I am changing server IP address?
- Patchman billing currency
- Patchman GPG issue during Imunify360 installation
FAQ
- ImunifyAV/AV+ FAQ
- How can Imunify360 Replace CSF and CMQ
- How to decode Imunify license key on Plesk?
- Plans for CVE-2024-8353
- Deprecated cli call, use `ip-list` command instead. !!
- ReCaptcha is no longer available
Internal
- Are ImunifyAV/Imunify360 compatible with CloudLinux 9 And RHEL 9 based systems?
- Does Imunify Security WordPress Plugin support outdated PHP versions?
- How to change the timeout for auto-whitelisted IP addresses (Captcha included)?
- How to enable Enhanced DoS Protection
- How to install and enable ImunifyEmail with Imunify360?
- Imunify v7.4.1 UI is Blank on DirectAdmin (old skin)