In this category, you will find Imunify Security Products guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.imunify360.com
Getting Started
- Imunify360 Server Registration (incl. trial)
- MyImunify introduction information
- Can Imunify360 or ImunifyAV be installed on a shared hosting account?
- Is it possible to install Imunify360 using RunCloud?
- Is it possible to run Imunify360 or ImunifyAV on a virtual web hosting account?
- WordPress account brute-force protection
Articles
- Cannot clean up the malware: Unable to clean up
- Imunify360 Ubuntu 24.04 Support
- ModSecurity rules 77350180 & 77317980 are triggered by localhost
- Imunify360 has a port scan detection/protection?
- Are ImunifyAV/Imunify360 available for Windows server?
- «Failed to clean up» / «cleanup failed» error in Imunify360 / ImunifyAV+ UI
Troubleshooting
- WIP#233432. Plugin not cleaned
- WIP#233272. This is a final reminder regarding the capacity of your server
- Error: Transaction test error lua51
- LFD "Excessive resource usage" from imunify360-scanlogd
- Imunify Email tab has disappeared from the Imunify360 UI
- The ImunifyEmail tab is empty: spamfilter exim configuration: disabled
How do I
- Update WordPress password when password reset is not working (Alternative ways) - [Compromised/Weak password alert]
- How to read Incidents table on Imunify360
- How do I allow an IP address for a port with the Imunify360 firewall?
- How to view Quarantined Emails via CLI
- How to re-install ImunifyAV(+) / Imunify360 from scratch?
- How do I add a domain or email address to the Imunify Email Whitelist?
Patchman
- How do I report an incorrect detection / false positive to Patchman?
- Which applications does Patchman detect and fix?
- Debit Card as payment option for Patchman
- What actions are required on Patchman side if I am changing server IP address?
- Patchman billing currency
- Patchman GPG issue during Imunify360 installation
FAQ
- ImunifyAV/AV+ FAQ
- Plans for CVE-2024-8353
- Deprecated cli call, use `ip-list` command instead. !!
- ReCaptcha is no longer available
- CAPTCHA options are not available in the Imunify360 UI
- Does Proactive Defense support the use of wildcards in the ignore list?
Internal
- Are ImunifyAV/Imunify360 compatible with CloudLinux 9 And RHEL 9 based systems?
- How to enable Enhanced DOS Protection
- How to install and enable ImunifyEmail with Imunify360?
- Imunify v7.4.1 UI is Blank on DirectAdmin (old skin)
- ImunifyAV/360 UI shows a blank page after the latest update for stand-alone installations
- PHP 5.6 stopped working after imunify360-php-i360 update (Proactive Defense)