In this category, you will find Imunify Security Products guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.imunify360.com
Getting Started
- Imunify360 Server Registration (incl. trial)
- MyImunify introduction information
- Can Imunify360 or ImunifyAV be installed on a shared hosting account?
- Is it possible to install Imunify360 using RunCloud?
- Is it possible to run Imunify360 or ImunifyAV on a virtual web hosting account?
- WordPress account brute-force protection
Articles
- Unable to cleanup malware from /tmp
- Updated Proactive Defense packages lead to 500 errors on the sites
- Intermittent 503 Errors After Updating Imunify360 PHP Packages
- Imunify360 shows up as "Imunify" after latest update to version 7.16
- Cannot clean up the malware: Unable to clean up
- Imunify360 Ubuntu 24.04 Support
Troubleshooting
- The extension will be deprecated soon and replaced with a modern version: Imunify Extension
- Imunify E-mail is disabled when a license is purchased from a reseller
- imunify360-resident running at high CPU speed
- Country flags are not reflected in Incidents
- Blacklisted for 10 days after 101 captcha requests
- 233432. Plugin not cleaned
How do I
- Update WordPress password when password reset is not working (Alternative ways) - [Compromised/Weak password alert]
- How to disable a WAF rule on the UI panel
- How to read Incidents table on Imunify360
- How do I allow an IP address for a port with the Imunify360 firewall?
- How to view Quarantined Emails via CLI
- How to re-install ImunifyAV(+) / Imunify360 from scratch?
Patchman
- How do I report an incorrect detection / false positive to Patchman?
- Which applications does Patchman detect and fix?
- Debit Card as payment option for Patchman
- What actions are required on Patchman side if I am changing server IP address?
- Patchman billing currency
- Patchman GPG issue during Imunify360 installation
FAQ
- ImunifyAV/AV+ FAQ
- How to decode Imunify360/AV+ license key on Plesk
- Plans for CVE-2024-8353
- Deprecated cli call, use `ip-list` command instead. !!
- ReCaptcha is no longer available
- CAPTCHA options are not available in the Imunify360 UI
Internal
- Are ImunifyAV/Imunify360 compatible with CloudLinux 9 And RHEL 9 based systems?
- How to change the timeout for auto-whitelisted IP addresses (Captcha included)?
- How to enable Enhanced DOS Protection
- How to install and enable ImunifyEmail with Imunify360?
- Imunify v7.4.1 UI is Blank on DirectAdmin (old skin)
- ImunifyAV/360 UI shows a blank page after the latest update for stand-alone installations