Issue
We are writing to address a recent incident that occurred earlier on May 28.2024, a synchronization error with our support database led to an unintended surge of emails being sent to many of you. We deeply regret any inconvenience or confusion this may have caused and are taking immediate steps to prevent such incidents in the future.
Cause
During a recent database synchronization with our support system, an unforeseen issue caused some customers to receive unintended generic emails. These emails did not pose any privacy or security risks; they were simply a nuisance and did not require any action on your part.
This synchronization was part of our efforts to improve and streamline our support operations to provide you with the best possible service. If you did not have an account here in CloudLinux's Help Center one was created for you. By clicking the provided link, you can set a password for your new account. However, there is no harm if you choose to ignore the link and take no action.
As soon as we identified the issue, our team quickly stopped the emails and corrected the problem. We have thoroughly reviewed our procedures and implemented additional safeguards to prevent similar incidents in the future.
We understand that maintaining your trust is crucial, and we are committed to improving our systems to provide you with reliable and effective support. Your satisfaction is our top priority, and we sincerely apologize for any disruption this may have caused.
If you have any questions or need further assistance, please do not hesitate to contact our support team using our ticket creation wizard clicking on the "Support ticket" button on the top of this page.
We are here to help and ensure your experience with our services remains positive. Thank you for your understanding and continued support.
Sincerely,
The CloudLinux Team
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