In this category, you will find CloudLinux OS-related guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
ELevate project
- Elevate error: cache-only enabled but no cache for 'cloudlinux-x86_64-server-8'
- Elevate failed during stage 4: Unable to find a match: ea-php56-php-suhosin
- Failed to create directory /var/lib/leapp/el8userspace//sys/fs/selinux: Read-only file system
- Elevate CL7 with hybrid kernel error
- Upgrading from CloudLinux 8 to CloudLinux 9 using Elevate
- Elevation Blocker detected | [ERROR] 2 package(s) installed from unsupported YUM repo 'cloudlinux-ea4-rollout-*
Getting Started
- ERROR: SSL handshake to <RetryServer for xmlrpc.cln.cloudlinux.com/XMLRPC/> failed
- Failed to download metadata for repo 'cloudlinux-x86_64-server-8': Cannot download repomd.xml
- Сannot install alt-python27-cllib nothing provides cloudlinux-venv
- Wizard broken: TypeError: 'NoneType' object is not iterable
- How to install Cloudlinux on Ubuntu
- How to upgrade CloudLinux from Legacy to Shared Pro?
Known Issues
- yum: Problem: package alt-python27-cllib conflicts with rhn-client-tools < 1:2.8.16-14
- cldiag --all Errors
- FAILED: Details: hidepid protection disabled
- Logout from Plesk: seems your session expired
- clnreg_ks and rhn_check commands return 0 but in the output "failed to save log entry"
- Invalid SSL Issues After Updating to ea-nginx-1.25.3-2
FAQ
- How to prepare your server(s) before ticket creation and provide replication steps for the Support Team
- How to authenticate your server for Support Team and use the SSH access form?
- How do I uninstall CloudLinux or its features?
- ERROR 451: Unavailable For Legal Reasons
- How to migrate boot partition to other storage disk partition in CloudLinux?
- ELS for CentOS 7 Standard
PHP Selector
- PHP Selector Integration with cPanel
- PHP Selector Integration with Plesk Panel
- PHP Selector Integration with DirectAdmin
- Missing MySQL extension or "MySQL_ND vs MySQL"
- Which PHP extensions are available for ALT-PHP 8.3?
- symbol lookup error: /opt/alt/php81/usr/lib64/php/modules/zip.so: undefined symbol: zip_compression_method_supported
Limits & LVE Stats
- LVE limits default values and recommended values
- Display CloudLinux Inodes Count in cPanel
- clquota ERROR on XFS filesystem: user quota sync failed for /dev/XXX: Function not implemented
- New user has incorrect LVE limits | Change default LVE limits
- lve limits reset
- Server is not running, Use 'service lvestats start' command to start it
CageFS
- CageFS can't start - Error: current running kernel is NOT supported
- How to mount a directory inside CageFS for particular users only
- ea-podman in CageFS
- Add Ghostscript feature for users under CageFS
- Error: cagefsctl is already running. please try again later.
- Unable to register authentication agent: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Cannot determine user of subject
Apache mod_lsapi PRO
- ea-apache24-mod_lsapi-1.1-71.el6.cloudlinux.x86_64 (cl-ea4) Requires: liblsapi >= 1:1.1-71
- The handler for ea-PHP 8.2 in /etc/container/php.handler is missing
- Unable to install mode_lsapi due to mod_ruid2
- "mod_lsapi" broken after update: Connect to backend failed: connect to lsphp failed: 110
- Unable to install mod_lsapi - DirectAdmin
- How to improve lsapi performance
MySQL Governor
- MySQL 8.0.38 won't start
- "Governor is not responsive" notification emails
- DB Governor [debug] BAD user
- Cannot install MariaDB on CloudLinux 9
- Account creation is slow
- Yum update error: file /usr/lib64/mysql/libmysqlclient.so.18.0.0 conflicts
CloudLinux Kernels
- How to configure kdump to save vmcore on remote server via ssh
- There are no kernels in the Grub2 menu during the reboot
- How to choose the correct kernel to boot on CloudLinux OS
- Kmodlve cannot be loaded Cloudlinux 9. modprobe: FATAL: Module kmodlve not found in directory
- Can't load kmod-lve: ERROR: could not insert 'kmodlve': Key was rejected by service
- Jetbackup higher than normal IOwait during execution of backups
Python/Ruby/NodeJS Selectors
- NodeJS Selector not Working with an Error "Can't acquire lock for app"
- NodeJS and Python selector page for end users is stuck on loading
- How to Install Python Selector cPanel
- cPanel Perl libraries were missing and wrong system language.
- Error installing Python Selector using the Wizard.
- Package alt-ruby not installed. Install Ruby Selector for cPanel
AccelerateWP
- Redis extension is not loaded for selected php version
- Cannot load module 'redis' because required module 'msgpack' is not loaded
- No WordPress Websites or No such application (or application not configured) with DirectAdmin
- AccelerateWP DirectAdmin PHP open_basedir setting: /opt/cloudlinux-site-optimization-module/
- Where to purchase extra CDN for AccelerateWP
- AccelerateWP PHP open_basedir restriction error
Yum & RPM Problems
- File /usr/lib64/mysql/libmysqlclient.so.18.0.0 from install of cl-MariaDB103-libs-10.3.39-3.el7.cloudlinux.x86_64 conflicts with file from package mysqlclient18-compat-10.1.28-1.el7.cloudlinux.x86_64
- Cannot install the best update candidate for package alt-phpXX-pecl-ext*
- Updated By: alt-python35-libs-3.5.9-7.el7.x86_64 (cloudlinux-rollout-11-bypass) Not found
- package kmod-lve-2.1-18.el9.x86_64 from @System requires kernel(__find_get_block)
- file /opt/alt/php83/usr/share/man/man1/phar.1 from install of alt-php83-devel-8.3.6-1.el8.x86_64 conflicts with file from package alt-php83-cli-8.3.3-3.el8.x86_64
- One of the configured repositories failed (Unknown), Error communicating with server. The message was: Forbidden
General Administration & non-CloudLinux Guides
- nothing provides libraw_r.so.23()(64bit) needed by ImageMagick-libs-6.9.12.93-2.el9.x86_64 from epel
- CloudLinux Manager Blank Page in DirectAdmin
- Unable to install CloudLinux due to the "You have users in the group 'clsudoers', 'clsupergid' or both." error
- ELS: {"message":"Smth went wrong","details":"(#_#) You can not register a new server! Right now you have 1 servers and your license limit is 1."}
- OpenSSH (regreSSHion) vulnerability CVE-2024-6387
- CVE-2024-2961