In this category, you will find CloudLinux OS-related guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
Getting Started
- ERROR: SSL handshake to <RetryServer for xmlrpc.cln.cloudlinux.com/XMLRPC/> failed
- Failed to download metadata for repo 'cloudlinux-x86_64-server-8': Cannot download repomd.xml
- cldeploy: /usr/bin/python: No such file or directory
- The license you are trying to register with allows a maximum of 1 hosting accounts which is less than 2 users detected on this server. Aborting
- Сannot install alt-python27-cllib nothing provides cloudlinux-venv
- Wizard broken: TypeError: 'NoneType' object is not iterable
Known Issues
- yum: Problem: package alt-python27-cllib conflicts with rhn-client-tools < 1:2.8.16-14
- cldiag --all Errors
- FAILED: Details: hidepid protection disabled
- alt-php81-mysql5.0-8.1.29-1.el6.x86_64 Requires: alt-php81-common = 8.1.29
- Problem: package iptables-legacy-1.8.10-2.2.el9.x86_64 from @System requires (iptables-libs(x86-64)
- Logout from Plesk: seems your session expired
FAQ
- How to Install CloudLinux 8/9 and migrate users along with CloudLinux settings?
- How to prepare your server(s) before ticket creation and provide replication steps for the Support Team
- How to authenticate your server for Support Team and use the SSH access form?
- How do I uninstall CloudLinux or its features?
- How to upgrade [downgrade] only some of my CloudLinux OS Legacy [CloudLinux OS Shared Pro] licenses to CloudLinux OS Shared Pro [CloudLinux OS Legacy] licenses in IP based licensing account?
- Can customer continue using CloudLinux OS 6, or is it necessary to migrate to a newer version?
PHP Selector
- PHP Selector Integration with cPanel
- PHP Selector Integration with Plesk Panel
- PHP Selector Integration with DirectAdmin
- Missing MySQL extension or "MySQL_ND vs MySQL"
- Which PHP extensions are available for ALT-PHP 8.3?
- How to run hardened PHP globally without CageFS?
Limits & LVE Stats
- LVE limits default values and recommended values
- Display CloudLinux Inodes Count in cPanel
- LVE Snapshots is missing in GUI
- clquota ERROR on XFS filesystem: user quota sync failed for /dev/XXX: Function not implemented
- New user has incorrect LVE limits | Change default LVE limits
- lve limits reset
CageFS
- CageFS can't start - Error: current running kernel is NOT supported
- How to mount a directory inside CageFS for particular users only
- ea-podman in CageFS
- Add Ghostscript feature for users under CageFS
- Error: cagefsctl is already running. please try again later.
- Unable to register authentication agent: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: Cannot determine user of subject
Apache mod_lsapi PRO
- mod_lsapi.so Fails to Load - Undefined Symbol lscapi_set_criu_socket_path
- Support mod_lsapi for Nginx
- Do I need to Install LSAPI in CloudLinux when installing LiteSpeed?
- ea-apache24-mod_lsapi-1.1-71.el6.cloudlinux.x86_64 (cl-ea4) Requires: liblsapi >= 1:1.1-71
- The handler for ea-PHP 8.2 in /etc/container/php.handler is missing
- Unable to install mode_lsapi due to mod_ruid2
MySQL Governor
- MySQL warning: get_log_ex_properties
- MySQL 8.0.38 won't start
- "Governor is not responsive" notification emails
- DB Governor [debug] BAD user
- Cannot install MariaDB on CloudLinux 9
- Account creation is slow
CloudLinux Kernels
- How to configure kdump to save vmcore on remote server via ssh
- There are no kernels in the Grub2 menu during the reboot
- How to choose the correct kernel to boot on CloudLinux OS
- Module kmodlve not found in directory /lib/modules/5.14.0-503.11.1.el9_5.x86_64
- Reboot your system to update the kernel. AlmaLinux kernel is newer than LVE kernel.
- Kmodlve cannot be loaded Cloudlinux 9. modprobe: FATAL: Module kmodlve not found in directory
Python/Ruby/NodeJS Selectors
- How to Install Python Selector cPanel
- NodeJS Selector not Working with an Error "Can't acquire lock for app"
- Python/NodeJS apps cannot upload files
- NodeJS and Python selector page for end users is stuck on loading
- cPanel Perl libraries were missing and wrong system language.
- Error installing Python Selector using the Wizard.
AccelerateWP
- Redis extension is not loaded for selected php version
- AccelerateWP warning: Please, disable or remove "snuffleupagus" PHP extension.
- Cannot load module 'redis' because required module 'msgpack' is not loaded
- No WordPress Websites or No such application (or application not configured) with DirectAdmin
- AccelerateWP DirectAdmin PHP open_basedir setting: /opt/cloudlinux-site-optimization-module/
- Where to purchase extra CDN for AccelerateWP
ELevate project
- Elevate error: cache-only enabled but no cache for 'cloudlinux-x86_64-server-8'
- Elevate failed during stage 4: Unable to find a match: ea-php56-php-suhosin
- Failed to create directory /var/lib/leapp/el8userspace//sys/fs/selinux: Read-only file system
- Elevate CL7 with hybrid kernel error
- Upgrading from CloudLinux 8 to CloudLinux 9 using Elevate
- Elevation Blocker detected | [ERROR] 2 package(s) installed from unsupported YUM repo 'cloudlinux-ea4-rollout-*
X-Ray
- Full SQL query is not visible during X-Ray tracking.
- CL Shared/Legacy edition is not supported by X-Ray
- How to uninstall X-ray
- How to cleanup X-Ray tasks that cannot be removed from UI
- Cannot enable X-Ray for End-Users - Infinite loop
- Getting a Duplicate URL while adding a new task in the X-Ray panel
Centralized Monitoring
Yum & RPM Problems
- File /usr/lib64/mysql/libmysqlclient.so.18.0.0 from install of cl-MariaDB103-libs-10.3.39-3.el7.cloudlinux.x86_64 conflicts with file from package mysqlclient18-compat-10.1.28-1.el7.cloudlinux.x86_64
- The Imunify360 installation process in the UI is stuck
- Unable to reinstall the package. Package profile information could not be sent.
- package alt-php81-mariadb10-8.1.29-1.el8.x86_64 from @System requires alt-php81-common = 8.1.29, but none of the providers can be installed
- Conflicts during the upgrade of ALT-PHP81 packages.
- Conflicts with alt-php53-pecl-ext, alt-php54-pecl-ext and alt-php55-pecl-ext
General Administration & non-CloudLinux Guides
- nothing provides libraw_r.so.23()(64bit) needed by ImageMagick-libs-6.9.12.93-2.el9.x86_64 from epel
- How to enable or disable yum/dnf repo
- CloudLinux Manager Blank Page in DirectAdmin
- Unable to install CloudLinux due to the "You have users in the group 'clsudoers', 'clsupergid' or both." error
- Systemd: PAM unable to dlopen(/usr/lib64/security/pam_sss.so)
- Using PHP ELS with Apache on CentOS 7.9