In this category, you will find CloudLinux OS-related guides, FAQs, setup instructions, and troubleshooting articles written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions, and explain non-trivial setups. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
Getting Started
- Hosting accounts have exceeded the allowed limit
- ERROR: SSL handshake to <RetryServer for xmlrpc.cln.cloudlinux.com/XMLRPC/> failed
- Failed to download metadata for repo 'cloudlinux-x86_64-server-8': Cannot download repomd.xml
- Is Kernelcare compatible with CloudLinux 9?
- Cannot install Cloudlinux OS | Curl error (58): Problem with the local SSL certificate | Problem: package rhn-setup-1:2.12.4-1
- cldeploy: /usr/bin/python: No such file or directory
Known Issues
- yum: Problem: package alt-python27-cllib conflicts with rhn-client-tools < 1:2.8.16-14
- Common `cldiag --all` Errors & Fixes
- FAILED: Details: hidepid protection disabled
- Centralized Monitoring: No statistics displayed (“N/A”) for all servers
- rsync CVE-2024-12084
- alt-php81-mysql5.0-8.1.29-1.el6.x86_64 Requires: alt-php81-common = 8.1.29
FAQ
- How to Install CloudLinux 8/9 and migrate users along with CloudLinux settings?
- How to prepare your server(s) before ticket creation and provide replication steps for the Support Team
- How to authenticate your server for Support Team and use the SSH access form?
- How do I uninstall CloudLinux or its features?
- How to upgrade [downgrade] only some of my CloudLinux OS Legacy [CloudLinux OS Shared Pro] licenses to CloudLinux OS Shared Pro [CloudLinux OS Legacy] licenses in IP based licensing account?
- Can customer continue using CloudLinux OS 6, or is it necessary to migrate to a newer version?
PHP Selector
- INTL extension is broken for ea-php
- [Errno 2] No such file or directory: '/etc/cl.selector.conf.d/phpextdesc.txt'
- PHP Selector Integration with cPanel
- PHP Selector Integration with Plesk Panel
- PHP Selector Integration with DirectAdmin
- Missing MySQL extension or "MySQL_ND vs MySQL"
Limits & LVE Stats
- LVE limits default values and recommended values
- Display CloudLinux Inodes Count in cPanel
- LVE Snapshots is missing in GUI
- clquota ERROR on XFS filesystem: user quota sync failed for /dev/XXX: Function not implemented
- New user has incorrect LVE limits | Change default LVE limits
- lve limits reset
CageFS
- The CageFS plugin is no longer available
- CageFS can't start - Error: current running kernel is NOT supported
- CageFS plugin error: Deprecated: strstr Passing null to parameter #1 ($haystack)
- How to mount a directory inside CageFS for particular users only
- ea-podman in CageFS
- Add Ghostscript feature for users under CageFS
Apache mod_lsapi PRO
- Error with mod-lsapi version 1.1-81 on DirectAdmin servers.
- mod-lsapi 1.1-81 on DirectAdmin server: undefined symbol: lscapi_set_criu_socket_path
- Cannot load modules/mod_lsapi.so into server: /etc/httpd/modules/mod_lsapi.so: undefined symbol: lscapi_create
- mod_lsapi.so Fails to Load - Undefined Symbol lscapi_set_criu_socket_path
- Support mod_lsapi for Nginx
- Do I need to Install LSAPI in CloudLinux when installing LiteSpeed?
MySQL Governor
- MySQL warning: get_log_ex_properties
- dbtop shows wrong values. Governor library version mismatch
- Does MySQL Governor support MariaDB 11.4?
- MySQL Governor malfunction in CloudLinux Dashboard
- MySQL 8.0.38 won't start
- "Governor is not responsive" notification emails
CloudLinux Kernels
- How to configure kdump to save vmcore on remote server via ssh
- There are no kernels in the Grub2 menu during the reboot
- How to choose the correct kernel to boot on CloudLinux OS
- Module kmodlve not found in directory /lib/modules/5.14.0-503.11.1.el9_5.x86_64
- Reboot your system to update the kernel. AlmaLinux kernel is newer than LVE kernel.
- Kmodlve cannot be loaded Cloudlinux 9. modprobe: FATAL: Module kmodlve not found in directory
Python/Ruby/NodeJS Selectors
- How to Install Python Selector cPanel
- NodeJS Selector not Working with an Error "Can't acquire lock for app"
- Python/NodeJS apps cannot upload files
- NodeJS and Python selector page for end users is stuck on loading
- cPanel Perl libraries were missing and wrong system language.
- Error installing Python Selector using the Wizard.
AccelerateWP
- AccelerateWP reseller support
- Image optimization is temporarily paused. Your site has reached the monthly usage limit.
- How to enable image optimization in Dashboard?
- Redis extension is not loaded for selected php version
- AccelerateWP warning: Please, disable or remove "snuffleupagus" PHP extension.
- Cannot load module 'redis' because required module 'msgpack' is not loaded
ELevate project
- You have MySQL 5.7 installed. This version is not available for CloudLinux 8.
- Elevate error: cache-only enabled but no cache for 'cloudlinux-x86_64-server-8'
- Elevate failed during stage 4: Unable to find a match: ea-php56-php-suhosin
- Failed to create directory /var/lib/leapp/el8userspace//sys/fs/selinux: Read-only file system
- Elevate CL7 with hybrid kernel error
- Upgrading from CloudLinux 8 to CloudLinux 9 using Elevate
X-Ray
- Full SQL query is not visible during X-Ray tracking.
- CL Shared/Legacy edition is not supported by X-Ray
- How to uninstall X-ray
- How to cleanup X-Ray tasks that cannot be removed from UI
- Cannot enable X-Ray for End-Users - Infinite loop
- Getting a Duplicate URL while adding a new task in the X-Ray panel
Centralized Monitoring
Yum & RPM Problems
- File /usr/lib64/mysql/libmysqlclient.so.18.0.0 from install of cl-MariaDB103-libs-10.3.39-3.el7.cloudlinux.x86_64 conflicts with file from package mysqlclient18-compat-10.1.28-1.el7.cloudlinux.x86_64
- Broken intl extension in PHP 7.4 & 8.0 due to ea-libicu-77.1-1.el8.cloudlinux.x86_64 upgrade
- The Imunify360 installation process in the UI is stuck
- Unable to reinstall the package. Package profile information could not be sent.
- package alt-php81-mariadb10-8.1.29-1.el8.x86_64 from @System requires alt-php81-common = 8.1.29, but none of the providers can be installed
- Conflicts during the upgrade of ALT-PHP81 packages.
General Administration & non-CloudLinux Guides
- nothing provides libraw_r.so.23()(64bit) needed by ImageMagick-libs-6.9.12.93-2.el9.x86_64 from epel
- How to enable or disable yum/dnf repo
- CloudLinux Manager Blank Page in DirectAdmin
- Unable to install CloudLinux due to the "You have users in the group 'clsudoers', 'clsupergid' or both." error
- Systemd: PAM unable to dlopen(/usr/lib64/security/pam_sss.so)
- Using PHP ELS with Apache on CentOS 7.9