How to check the network availability for Imunify servers?

Issue

The following log records are generated in /var/log/imunify360/error.log:

ERROR   [2022-09-16 16:37:30,809] defence360agent.internals.iaid: something went wrong on register APIError('request failed, reason: <urlopen error [Errno 101] Network is unreachable>', None) - attempt 1
WARNING [2022-09-16 16:39:19,424] defence360agent.files: Files update failed with error: request to https://files.imunify360.com/static/proactive/rules/7.0/exclude_files_list timed out, try: 1
WARNING [2022-09-16 16:39:25,695] defence360agent.files: Files update failed with error: request to https://files.imunify360.com/static/proactive/rules/5.8/exclude_files_list timed out, try: 1
WARNING [2022-09-16 16:39:38,426] urllib3.connectionpool: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fe7df4bd5b0>: Failed to establish a new connection: [Errno 110] Connection timed out')': /api/3/store/
WARNING [2022-09-16 16:41:45,657] urllib3.connectionpool: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fe7de443c70>: Failed to establish a new connection: [Errno 110] Connection timed out')': /api/3/store/
ERROR   [2022-09-16 16:41:45,785] defence360agent.internals.iaid: something went wrong on register APIError('request failed, reason: <urlopen error [Errno 101] Network is unreachable>', None) - attempt 2

Environment

• Imunify360/ImunifyAV(+)

Solution

To check the server's connection to Imunify servers, use `curl` requests:

curl https://files.imunify360.com/ping

curl -v https://api.imunify360.com/api/ping

To add more information, use the verbose argument `-v`.