Imunify360 Dashboard Internal Error: APIClient errors due to api.imunify360.com connection disruption

Issue

The Imunify360 GUI is loaded with the error: "Http failure response for https://api.imunify360.com/api/get-group-id: 0 Unknown"

• Curl tests to files.imunify360.com or api.imunify360.com are successful.

• /var/log/imunify360/console.log shows errors with APICclient:

2025-05-21T00:12:17.717-0400 ERROR APIClient UNIFIED_ACCESS_LOG failed to send message to the server: error on api connection
2025-05-21T00:12:17.717-0400 ERROR APIClient UNIFIED_ACCESS_LOG failed to send message to the server: error on api connection
2025-05-21T00:12:17.717-0400 ERROR APIClient COMMAND_INVOKE failed to send message to the server: error on api connection
2025-05-21T00:12:17.717-0400 ERROR APIClient DOMAIN_LIST failed to send message to the server: error on api connection

• Features related to server groups might be unstable (addition/removal of IPs in group scope, for example).

Environment

• Imunify360 v8.5.1-1
• cPanel
• CloudLinux

Solution

The incident is already resolved in terms of DEF-34129.

Useful links

Imunify360 Status | Incident Report: api.imunify360.com connection disruption