Troubleshooting
- WP Toolkit added a website to quarantine
- Acronis: The SnapAPI kernel module is not loaded for the kernel (Required key not available)
- IM360: Issue with server after imunify360-venv installation
- Imunify360 UI not available at user level on DirectAdmin server
- LFD e-mail notifications about Imunify360 binaries
- Wrapper: failed to dial report time socket
- Scanning timeout on heavily loaded servers with Plesk and ImunifyAV+
- Troubleshooting of false-positive WAF hits on legitimate actions
- Error: ImunifyAV requires PHP version 7.0 - 8.0. Currently, we cannot find any suitable PHP version on your server to run scripts. Please, configure it in the Settings of Plesk panel.
- Notification to enable DoS protection on the server with Imunify360 and CSF
- Realtime scanner creates a high i/o load on the disk
- Imunify360 Dashboard warning: Enable native brute-force protection module for Dovecot to protect against IMAP/POP3 services attacks
- Nginx test configuration command and Nginx restart works slowly on a server with Imunify360
- The IP address is in the Imunify360 database, but is not in the white or black list
- Improper message "is protected by Imunify360" on Captcha page.
- ImportError: cannot import name 'QUARANTINED' from 'defence360agent.malwarelib.config'
- Red warning in UI: field: '('ip-list', 'local', 'list')', value: '{'offset': 0, 'limit': 26, 'order_by': ['purpose+']}', error: unknown field
- 504 gateway timeout while behind CloudFlare and WebShield on (own server IP blocked)
- Server is not accessible over the network after starting Imunify360
- Websites on Plesk are inaccessible after Imunify360 ruleset update
- Unable to change period for whitelisting: timeout: value cannot be changed. Whitelisted for 3 hours due to successful panel login
- Getting "ImportError: /opt/alt/sqlite/usr/lib64/libsqlite3.so.0: file too short" and Imunify is not started
- Does Imunify360 protect against CVE-2022-3477?
- High CPU load from imunify-realtime-av process
- Cannot stat '/usr/share/imunify360-webshield/.captcha_mods/static/*': No such file or directory error
- No events from OSSEC for 7 days
- Fixing wrong permission to file/dir ... [0o777] expected [0o770] (not symlink)
- WebShield and empty User-Agent in request
- The ability to restore a database after cleanup is missing for the user
- E-mails with information: "Resource: Process Time (rpcbind or other daemons)"