Imunify360 KernelCare "No valid key-based license found"

Issue

When attempting to activate KernelCare via Imunify360, the following message appears:

# kcarectl --license-info
No valid key-based license found

Environment

• Imunify360
• KernelCare

Solution

To resolve the conflict, follow as next:

# mv /etc/sysconfig/kcare/systemid /etc/sysconfig/kcare/systemid.bak 
# kcarectl --license-info 
Key-based valid license found 
#

This happens if the server was previously registered with a KernelCare license, which creates a conflict when switching to Imunify360 license.

 

Useful links

https://cloudlinux.zendesk.com/hc/en-us/articles/5066201770396-How-to-install-and-activate-KernelCare-on-Imunify360