Following the announcement of the CloudLinux OS Pro, we've prepared a short FAQ in case you have some questions about it.
Check the Documentation page for more details about individual CloudLinux OS Shared Pro components.
Key based account
CloudLinux OS Pro Questions
Q. What is CloudLinux OS Pro? Is it an entirely different OS?
A. CloudLinux OS Pro is the same operating system, yet with some extra features added on top: AccelerateWP, X-Ray and Centralized Monitoring. If you are an existing CloudLinux OS user, nothing changes for you! However, there is always an option to try some extra features that CL OS Pro brings to the table.
Q. I've upgraded CloudLinux OS to CloudLinux OS Pro. What happens with my existing servers? Do I have to do any extra steps on a server-side?
A. As long as your system receives fresh updates, you're good to go! If you haven't updated the system recently, make sure that you have updates compatible with CL OS Pro installed on the server. Here are the requirements for the X-Ray and Centralized Monitoring components.
Q. Can I downgrade from CloudLinux OS Pro?
A. Of course, you can downgrade the CloudLinux OS Pro licenses at any time. The prorated subscription downgrade will take place. If you ordered the CloudLinux OS Pro trial license, it wouldn't be a problem downgrading to a CloudLinux OS license later.
Q. I've purchased my CloudLinux OS license somewhere else (not directly with CL). Can I still upgrade it to CloudLinux OS Pro?
A. Please contact your provider from where the license was purchased. Alternatively, you can cancel CloudLinux OS reseller's license & purchase them with us directly. If you have any doubts along the process, don't hesitate to contact our Billing team for assistance.
Q. I have IP based license; I do not resell licenses and still wish to subscribe to CloudLinux OS Pro. Can I?
A. Yes, please refer to the article: How to add licenses in an IP-based licensing account [key-based and IP-based type]. Or reach out to our Billing team for help with that.
Q. What control panels are supported?
A. X-Ray works on cPanel, Plesk, and DirectAdmin-based servers.
Centralized Monitoring Questions
Q. I don't want to use Centralized Monitoring, but I still wish to use X-Ray. How do I disable Centralized Monitoring and keep the X-Ray?
A. You will need to run the following command:
It excludes the server from the Centralized Monitoring and keeps both the CL OS Pro status and the X-Ray component.