How to create Zendesk account for support requests

Issue

Beginning in October 2025, we are enhancing our support system to better safeguard your information. Your security is our utmost priority, and to mitigate any potential misuse of your identity, we will now require all users to be signed into a verified account prior to submitting a support request.

Taking a moment to create an account is a straightforward, one-time step that significantly enhances the security of your interactions with our team.

Solution

Option 1: Through Our Knowledgebase Portal

This is the most direct method to create your account in advance.

1. While on any page of our Knowledgebase, navigate to the top-right corner and click Sign In.
2. On the subsequent page, locate and click the link that states ‘Sign up’.
3. Complete the required information to establish your new account.
4. Finally, check your inbox for a verification email from us and click the link within to confirm your account. You are all set!

Option 2: While Using Our Virtual Assistant

If you are engaged in a chat with our Virtual Assistant and need to create a ticket, the process is integrated seamlessly.

1. When the ticket creation form appears in the chat, it will prompt you for your email address.
2. To verify your identity, we will promptly send a one-time password to your email.
3. Enter that password in the chat to proceed with ticket creation.
4. After the ticket is submitted, we will also send you an email containing a verification link to complete your new account setup.

We appreciate your willingness to take this additional step to help us maintain the security of your information. Once your account is established, obtaining the support you need will be as simple and secure as ever.