Imunify360 (AV+, KernelCare) license migration (including licenses issued by Plesk)

General

If you’re migrating to a new server and would like to use your current license, you can do it with a couple of steps in CLI – no cancellation of the current subscription or purchase of a new one is needed.

Obtain an Activation Key

To begin with, if you have multiple licenses of some kind, you will definitely need to double-check which one is exactly registered with the source server. To obtain the necessary key, you will need to log into your CLN account here: https://cln.cloudlinux.com/

• find your licenses under the Imunify360/KernelCare tab in Activation Key section:

• Or navigate to the Activation Keys menu:

• In case you have multiple licenses purchased - you can go directly to the “Servers” page, where all the licenses and servers they’ve been registered with are listed and search by the hostname or IP to locate the license you need:
  
  

Note your Activation Key, you’ll need it for further steps.

Removing the license from the source server

Old server is available

Old server is unavailable

Log in to the old Imunify360 server as root and use the following command: # imunify360-agent unregister For ImunifyAV+: # imunify-antivirus unregister For KernelCare: # kcarectl --unregister Please mind this method will not work for the ImunifyAV for Plesk (ex. Revisium). The billing part of this product is controlled by the Plesk team and such requests should be forwarded to https://support.plesk.com/

The key can be unassigned from the former server from our end – therefore, do not hesitate to contact us specifying the IP address of the server you wish to free up from the license. Feel free to submit a ticket to our team here: https://cloudlinux.zendesk.com/hc/requests/new

Adding license to a new server

Once done, log in to the new server and install Imunify360/AV+/KernelCare using the same key you used for the old server (the one double-checked in your CLN account): 

# imunify360-agent register [YOUR_KEY]

- or -

# imunify-antivirus register [YOUR_KEY]

- or -

# kcarectl --register [YOUR_KEY]

If you’ve got your license key from the extended Plesk license (a Plesk key has the following syntax – A00B00-0CDE00-F0G000-HIGK00-LM0N00), you can get the correct activation key in the following way: 

1. Navigate to Tools & Settings > Plesk > License Management > Additional License Keys
   
2. Click “Download key” and open it in some text editor
   
3. Find the following abstract:

<!--Key body-->
<aps-3:key-body core:encoding="base64" core:type="binary">YOUR_BASE64_ENCODED_LICENSE_KEY==</aps-3:key-body>
<!--Information about additional key-->

4. This is your base64-encoded key, and it should be decoded using a CLI utility or an online base64 decoder into UTF-8, e.g. https://www.base64decode.org. Imunify360 license key should have the following format: IMxxxxxxxxxxxxxxx.
   
5. Use the new key decoded to activate the service.

 You can now double-check the license is valid using the following command:

# imunify360-agent rstatus

- or -

# imunify-antivirus rstatus

- or -

# kcarectl --license-info

Afterwards, the new IP should be reflected next to your license in the CLN account.

That’s it!