Billing, Payments, Account Management & Licensing
In this category, you will find billing and payment-related guides about all our products, FAQs about CloudLinux Network, and troubleshooting articles about licensing. These guides will help you solve the most common problems, and answer the most frequent questions. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
General
- How to reset the password for your CLN (CloudLinux Network) account?
- How can I contact the Sales department?
- How to submit a request to CloudLinux Support
- What are the legal guidelines for using the CloudLinux logo(s)?
- How to delete an account per GDPR?
- How to become a CloudLinux partner?
Login & Registration
- Sign up issue: Invalid email
- Customer is unable to log into the account
- How to protect an account portal from getting hacked?
- Account is hacked. Please, help.
- If two-factor authentication (2FA) is not set up on the main account, is it possible to set up 2FA on the account for sub-logins?
- Issue resetting the password
Account Management
- Patchman portal: Change the company information or email address
- How to change the password in the CloudLinux account?
- Patchman portal: Where do I find my invoices?
- How to pay invoices in the CloudLinux account?
- How to update the address in the customer portal?
- How to check the payment method used to pay a specific invoice?
Tax-related and Form FAQ
Payments
- CloudLinux chargeback policy
- Patchman portal: my account is suspended
- Error message when making payment: Invalid Amount
- Why was I charged when adding a payment method to my CloudLinux Account?
- Error message when making payment: Your card does not support this type of purchase
- How much is Imunify Email?
Registration Issues
- Create a password for CloudLinux. Email accident, May 2024
- Server license check failed: _cffi_backend.cpython-36m-x86_64-linux-gnu.so: invalid ELF header
- rhn-plugin: Network error: ECONNRESET
- The "License not found for key/IP" error during the CloudLinux license activation.
- Registration Error: "Too many systems registered using this registration token"
FAQs
- Is it possible to use Imunify Email without an Imunify360 license?
- Is Imunify Email available with Imunify360 licenses purchased from Resellers?
- The customer has billing-related questions but purchased CloudLinux licenses from partners, and not directly from CloudLinux
- CLN User Interface FAQ
- CLN Billing FAQ
Billing
- How can you add an additional billing email to your account?
- Are licenses restored after making the payment and uncancelling the CLN account?
- Usage Report Submission Process
- Is it possible to get one invoice and pay for all active subscriptions in one payment?
- The customer bought a license but it is lost. The key is giving an error.
- How to restore a license/subscription that was canceled by mistake?
Licensing
- Is Centralized Monitoring included for free ?
- How do I check which servers have Cloudlinux 7 and if ELS for Cloudlinux 7 is billable?
- Patchman portal: How to stop the billing for Patchman services?
- How to enable Imunify Email?
- Error: License not found for key/IP!
- How to switch from key-based license to IP-based license in an IP-based licensing account?