«Malware detected» real-time scan notification not sent / received

Issue

I have configured the Malware detected real-time scan notification, but I am not receiving it when malware is detected.

Environment

• Imunify360
• The default action on detect is set to Cleanup.

Solution

The matter is that the Malware detected notification is sent only when the Default action on detect is set to Just display in dashboard, and when it is set to Cleanup this notification isn't supposed to be sent, this behavior is expected.

Cause

This isn't a bug but kind of a feature.

Note: currently, only admin emails can be used to receive these notifications, and it can be configured within the Imunify settings.

This feature has been already requested for end users and resellers, but it was decided not to implement it at this time.

Useful links

• https://docs.imunify360.com/dashboard/#general-1
• https://docs.imunify360.com/features/#notifications
• https://docs.imunify360.com/features/#real-time-scan-malware-detected