How to change ImunifyAV+ license to Imunify360?

Issue

The customer wants to change the ImunifyAV+ license to Imunify360

Environment

• ImunifyAV+
• Imunify360

Solution

There's no actual upgrade between Imunify360 and ImunifyAV+ as they are both different products with separate billing.

The upgrade option only works for example, if the customer wants to change a key-based Imunify360 single user to Imunify360 up to 30 users (the same product but different types of licenses). 
If the customer wants to stop being billed for ImunifyAV+, it's not enough to purchase an Imunify360 license. It is necessary to:

• Remove ImunifyAV+ from the Servers list (for key-based) or IP licenses list (for IP-based);
  This step is mandatory as it will stop the billing for the ImunifyAV+ license. Otherwise, the billing for ImunifyAV+ will continue regardless there are duplicated licenses for the same server.
• Install Imunify360 after that. 

Useful links

How to upgrade from ImunifyAV to Imunify360?