Sign up issue: Invalid email

Issue

Customers cannot sign up at the CloudLinux Portal as they get an invalid email error message.

Environment

• All products

Solution

Please make sure that the email address entered as the username (login name) does not have any invalid characters (like a + sign).

In case the issue persists, please contact the Billing team via Zendesk.

Cause

There is an invalid character in the email entered when signing up.