Locked account

Permanently deleted user

Issue

The customer is not able to make purchases as the account is locked.

Accounts locked due to non-payment are automatically unlocked once the outstanding amount is fully paid.

For any other reasons, please, click the Submit a request button to contact the Billing team for assistance.

Reasons, why the account can be locked, are due to non-payment or inactivity.

Inactive accounts can be disabled by the system.