Locked account

Issue

The customer is not able to make purchases as the account is locked.

Environment

• All products

Solution

Accounts locked due to non-payment are automatically unlocked once the outstanding amount is fully paid. 

For any other reasons, please, click the Submit a request button to contact the Billing team for assistance.

Cause

Reasons, why the account can be locked, are due to non-payment or inactivity.

Inactive accounts can be disabled by the system.

Useful links

How to pay the debt in the locked account?