The customer gets automatically logged out when logging in

Issue

When trying to log in to the account, the customer is automatically logged out with no error message.

Environment

• All products

Solution

The customer needs to make sure to configure the networking such that a single IP address would be in use during the authenticated session.

Cause

The session is valid only after the customer logs in with the unique IP address. For security reasons, the customer will be redirected back to the Login page in case a different IP address is detected.