Error message when making payment: Your card does not support this type of purchase

Issue

The customer is trying to make a purchase in their CLN account and when making the payment with a debit or credit card, the error message returned is Your card does not support this type of purchase

Environment

• All products

Solution

In this case, we recommend either trying with a different card or checking with the bank if the card has restrictions on cross-border usage.

There are other ways for payment that we can also offer:

• Use a different debit/credit card or PayPal Express Checkout: please follow the steps below to change the payment method on your account:

1. Login to the CloudLinux Portal
2. Click Billing on the top right-hand corner of the webpage
3. Click Payment methods on the blue menu on the left
4. Edit the payment method with the pencil icon
5. Click Save
6. Click Invoices on the blue menu on the left 
7. Attempt payment with the Pay button next to the invoice

• Pay directly with the PayPal account option: please follow the steps below:

1. Login to the CloudLinux Portal
2. Select the Billing section on the top right-hand corner of the webpage
3. Go to the Invoices section on the blue menu on the left
4. Click the Pay button next to the invoice you would like to pay
5. Click Select payment method to see all options
6. Select the Pay directly with PayPal account option

If payment is still unsuccessful, please open a ticket request with the Billing team to explore alternative payment options.

Cause

If the customer tries to make the payment with a debit card, some of them require a PIN to be entered.

Another possibility is the card having restrictions on cross-border usage: most likely, the payment fails if the card was issued in a country other than where the business is located and it has this restriction.