Issue
The key provided by Plesk is invalid for Imunify360 activation. It is necessary to obtain an Imunify activation key from the extended Plesk license and decode it to ensure compatibility with the supported syntax.
Environment
- Imunify360
- Plesk
Solution
The key needs to be extracted from the user's Plesk account:
1. Go into Tools & Settings > License information > Additional keys > Download the key file (you can provide this file to our team to decode it):
2. Find the key body in the .key file:
<!--Key body-->
<aps-3:key-body core:encoding="base64" core:type="binary">xxxxxxxxxxxxxxxxxxx==</aps-3:key-body>
- The "xxxxxxxxxxxxxxxxxxx" line is where your undecoded key is located.
- Use the https://www.base64decode.org/ tool to decode it with the source character UTF-8.
- The decoded key should start with "IM" followed by a number, such as 1, 30, 250, or UN, with more random characters. This stands for the type of license the key is: Single user, 30 users, 250 users, or Unlimited users.
3. Use the decoded key to activate your license.
- You can enter this key on the Imunify panel (UI) or using the command (as root):
imunify360-agent register <YOUR KEY>
- For ImunifyAV+ product:
imunify-antivirus register <YOUR_KEY>
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