Imunify360/AV uninstallation FAQ

Remaining packages

cPanel addons repository affects uninstallation

No Packages marked for removal

Outdated deploy script

Duplicate packages

Remaining packages

Should you notice any Imunify processes or services are active after the Imunify removal, check if there are any Imunify-related packages. You can do this by running the following commands:

# rpm -qa | grep imunify360

# rpm -qa | grep imunify-antivirus

In case you find any – follow the uninstallation procedure and remove the service with the corresponding script – the one you’ve used for installing Imunify which is usually located in the root directory:

# bash i360deploy.sh --uninstall

# bash imav-deploy.sh --uninstall

You can download  the deploy scripts to perform uninstallation with the following commands in case you’ve removed it from the server previously:

# wget http://repo.imunify360.cloudlinux.com/defence360/i360deploy.sh

# wget https://repo.imunify360.cloudlinux.com/defence360/imav-deploy.sh

Alternatively, it is possible to remove the packages manually (though it’s still recommended using the uninstallation script):

# yes n | yum remove imunify*

---

 cPanel addons repository affects uninstallation

It may also appear that you face some errors during the uninstallation or unexpected warnings, e.g.:

root@server [~]# bash i360deploy.sh --uninstall 
Loaded plugins: fastestmirror, rhnplugin 
Setting up Remove Process 
No Match for argument: alt-python35-captcha 
Error: Cannot retrieve repository metadata (repomd.xml) for repository: cpanel-addons-production-feed. Please verify its path and try again 
Uninstall complete. 

 The solution to this will be a temporary disabling of the cpanel-addons-production-feed repository. After uninstallation is performed successfully, this repo can be enabled back.

---

No Packages marked for removal

In case you have a cPanel-based server, you are running the uninstallation script and, as a result, facing the following output while the Imunify360/ImunifyAV plugin is still available in the UI:

Detecting ostype... centos
Checking for an update to i360deploy.sh
Downloading i360deploy.sh.repo_version (please wait)
i360deploy.sh is already the latest version (2.19) - continuing
Loaded plugins: langpacks, priorities, universal-hooks
No Match for argument: imunify360-firewall
No Packages marked for removal
Uninstall complete.

Try to run the following command:

# yum -y remove imunify360-*

Or for ImunifyAV:

# yum -y remove imunify-antivirus*

Then:

# rm -rf /etc/sysconfig/imunify360/

If you notice that the Imunify plugin still exists in cPanel after this, use the following method of uninstalling cPanel plugins according to https://documentation.cpanel.net/display/DD/Guide+to+WHM+Plugins+-+Uninstall+Plugins:

# /usr/local/cpanel/bin/unregister_appconfig imunify360

# /usr/local/cpanel/bin/unregister_appconfig imunify-antivirus

---

Outdated deploy script

Another possible situation, when you run the uninstallation script, however, some packages are left on the server. The symptoms may be similar to the first occasion, but the reason is different – the deploy script may be outdated while a new version is downloaded. The workaround is the following:

# bash i360deploy.sh --uninstall --skip-version-check

Or re-run the following command after the deploy script is updated:

# bash i360deploy.sh --uninstall

---

Duplicate packages

The following situation may be caused by duplicate packages:

bash i360deploy.sh --uninstall
Detecting ostype... centos
i360deploy.sh: line 480: [: p
c: integer expression expected
Only CentOS/CloudLinux 6 and 7 are supported at the moment

Thus, if you are using CentOS/CloudLinux, you can refer to our article that describes how the duplicate packages can be removed on CloudLinux OS: https://cloudlinux.zendesk.com/hc/en-us/articles/115005427605-How-do-I-fix-duplicated-packages-issue.