I cannot pay an invoice having the "Enter a valid address" error

Issue

I cannot pay an invoice having the "Enter a valid address" error.

Environment

• All products

Solution

Payments can be made under the Billing -> Invoices section.

If you get the "Enter a valid address" error, please do the following:

1. Update the contact and billing address inside of your account portal 
2. Retrieve the payment attempt by logging in to the account portal once again. You might need to clear the browser cache before doing so.

Useful links

Billing address is invalid