How to disable auto debit option?

Issue

Customers want to disable the auto debit option to avoid being auto-charged for the renewal once the license (subscription) is activated.

Environment

• All products

Solution

Because adding or updating the payment method inside the account portal enables the auto-debit option, customers are advised to contact the Billing department using the Submit request option to disable the auto-debit option.

Cause

A client does not want to get auto-charged for an active subscription every month.