Billing & Licensing
In this category, you will find Billing-related guides about all our products, FAQs about CloudLinux Network, and troubleshooting articles about licensing written by our Support Engineers. Those will help you to tackle the most frequent problems, answer the most frequent questions. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cln.cloudlinux.com
Registration Issues
- Sign up issue: Invalid email
- The "License not found for key/IP" error during the CloudLinux license activation.
- Registration Error: "Too many systems registered using this registration token"
- Registration Error: "Licensing: (#_#) You cannot register a new server! Right now you have X servers and your license limit is X"
- Registering server issue: unable to get hardware information
FAQs
- Customer is unable to log into the account
- Can clients terminate an active subscription at any time if signed up for one month?
- How to protect an account portal from getting hacked?
- Account is hacked. Please, help.
- Imunify360 is disabled. License key issue.
- How to check if the license/subscription is active inside the account portal?
Billing
- How to deactivate CL Backup in the account?
- How to reactivate account that was canceled due to non-payment?
- How to submit a request to CloudLinux Support
- How to check the payment method used to pay a specific invoice?
- Is it possible to get one invoice and pay for all active subscriptions in one payment?
- How to pay the debt in the locked account?
Licensing
- How to switch from key-based license to IP-based license in an IP-based licensing account?
- How to switch from IP-based license to a key-based license in an IP-based licensing account?
- How to add licenses in an IP-based licensing account [key-based and IP-based type]
- How to cancel key-based CloudLinux OS Shared license(s) in IP-based licensing account?
- How to cancel key-based license(s) in IP-based licensing account?
- How to upgrade CloudLinux OS Shared to CloudLinux OS Shared Pro in key-based licensing account?