Billing, Payments, Account Management & Licensing
In this category, you will find billing and payment-related guides about all our products, FAQs about CloudLinux Network, and troubleshooting articles about licensing. These guides will help you solve the most common problems, and answer the most frequent questions. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
General
- How to reset the password for your CLN (CloudLinux Network) account?
- How can I contact the Sales department?
- How to submit a request to CloudLinux Support
- What are the legal guidelines for using the CloudLinux logo(s)?
- How to delete an account per GDPR?
- How to become a CloudLinux partner?
Login & Registration
- How to reverse account cancellation, uncancel or reactivate account?
- How to replace a server registered under the existing license in a key-based account?
- Sign up issue: Invalid email
- Customer is unable to log into the account
- How to protect an account portal from getting hacked?
- Account is hacked. Please, help.
Account Management
- How to enable AccelerateWP "Billable Premium Services" for regular customers
- How to change the company information in the customer portal?
- How to change the Billing email address in the Customer Portal?
- Why does the error "This login is already used" occur?
- Patchman portal: Change the company information or email address
- How to change the password in the CloudLinux account?
Tax-related and Form FAQ
Payments
- Is it possible to add funds to my account?
- CloudLinux chargeback policy
- Patchman portal: my account is suspended
- Error message when making payment: Invalid Amount
- Why was I charged when adding a payment method to my CloudLinux Account?
- Error message when making payment: Your card does not support this type of purchase
Registration Issues
- Create a password for CloudLinux. Email accident, May 2024
- Server license check failed: _cffi_backend.cpython-36m-x86_64-linux-gnu.so: invalid ELF header
- rhn-plugin: Network error: ECONNRESET
- The "License not found for key/IP" error during the CloudLinux license activation.
- Registration Error: "Too many systems registered using this registration token"
FAQs
- How to generate a new activation key in the CloudLinux Network (CLN)?
- Is it possible to use Imunify Email without an Imunify360 license?
- Is Imunify Email available with Imunify360 licenses purchased from Resellers?
- The customer has billing-related questions but purchased CloudLinux licenses from partners, and not directly from CloudLinux
- CLN User Interface FAQ
- CLN Billing FAQ
Billing
- Can I suspend my CloudLinux license and temporarily stop billing?
- How can you add an additional billing email to your account?
- Are licenses restored after making the payment and uncancelling the CLN account?
- Usage Report Submission Process
- Is it possible to get one invoice and pay for all active subscriptions in one payment?
- The customer bought a license but it is lost. The key is giving an error.
Licensing
- License check-up or registration results in "No valid license found"
- How to check if you purchased a license from an authorized partner
- Can I delete the default activation key or change other activation key to be the default activation key?
- Is Centralized Monitoring included for free ?
- How do I check which servers have Cloudlinux 7 and if ELS for Cloudlinux 7 is billable?
- Patchman portal: How to stop the billing for Patchman services?