Billing, Payments, Account Management & Licensing
In this category, you will find billing and payment-related guides about all our products, FAQs about CloudLinux Network, and troubleshooting articles about licensing. These guides will help you solve the most common problems, and answer the most frequent questions. Visit our Documentation page for administration guides and manuals where all our features are described in detail: https://docs.cloudlinux.com/
General
- How can I contact the Sales department?
- How to submit a request to CloudLinux Support
- What are the legal guidelines for using the CloudLinux logo(s)?
- How to delete an account per GDPR?
- How to become a CloudLinux partner?
- Can customers sell CloudLinux products to their dedicated server/VPS customers?
Login & Registration
- Sign up issue: Invalid email
- Customer is unable to log into the account
- How to protect an account portal from getting hacked?
- Account is hacked. Please, help.
- If two-factor authentication (2FA) is not set up on the main account, is it possible to set up 2FA on the account for sub-logins?
- Issue resetting the password
Account Management
- Patchman portal: Change the company information or email address
- How to change the password in the CloudLinux account?
- Add backup payment methods
- Patchman portal: Where do I find my invoices?
- How to pay invoices in the CloudLinux account?
- How to update the address in the customer portal?
Tax-related and Form FAQ
Payments
- Patchman portal: my account is suspended
- Error message when making payment: Invalid Amount
- Why was I charged when adding a payment method to my CloudLinux Account?
- Error message when making payment: Your card does not support this type of purchase
- How much is Imunify Email?
- How to use "Pay directly with PayPal account" option
Registration Issues
FAQs
Billing
- Are licenses restored after making the payment and uncancelling the CLN account?
- Usage Report Submission Process
- Is it possible to get one invoice and pay for all active subscriptions in one payment?
- The customer bought a license but it is lost. The key is giving an error.
- How to restore a license/subscription that was canceled by mistake?
- How to change the billing address on an existing invoice?
Licensing
- How do I check which servers have CL7 and if ELS is billable?
- Patchman portal: How to stop the billing for Patchman services?
- How to enable Imunify Email?
- Error: License not found for key/IP!
- How to switch from key-based license to IP-based license in an IP-based licensing account?
- How to switch from IP-based license to a key-based license in an IP-based licensing account?